The rules of the house.

These Terms of Service ("Terms") form a binding agreement between you and VESTARA Atelier (Pvt) Ltd, 85/1, Courts Road, Mawanella, Sri Lanka ("VESTARA", "we", "us"). They apply to the VESTARA website (synapstore.shop), the VESTARA iOS and Android apps and related services (the "Services"). By creating an account or using the Services you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Sellers, delivery partners and other business users are also bound by any additional agreements they accept when onboarding; if those conflict with these Terms, the additional agreement prevails for that role.

• Eligibility. You must be at least 18 years old and able to enter a binding contract under Sri Lankan law.
• Accurate information. Keep your name, phone, email and delivery addresses accurate and up to date.
• Security. You are responsible for activity on your account. Keep your password and one-time codes private and tell us immediately at munxhd@gmail.com if you suspect unauthorised access.
• One person, one account. Accounts are personal and may not be sold, shared or transferred.
• Closing your account. You can delete your account at any time in Account → Settings. See our Privacy Policy for what is retained.

VESTARA is a marketplace. Unless a product is clearly marked as sold by VESTARA, the seller is the independent Store shown on the product page, and the contract of sale is between you and that Store. Stores are responsible for their product descriptions, photos, sizing, stock, quality and compliance with law.

We review Stores before they go live, take action on reports of counterfeit or unsafe goods, and handle payment, delivery coordination, customer support and returns on behalf of Stores. If something goes wrong with an order, contact VESTARA first — we will help resolve it.

• Placing an order. Submitting checkout is an offer to buy. The order is accepted when the Store confirms it; you will receive a confirmation in the app and by email or SMS.
• Prices. All prices are in Sri Lankan Rupees (LKR) unless stated otherwise. Converted prices in other currencies are estimates only.
• Fees. Checkout shows the product total, a delivery fee for each Store in your order, and a platform service fee, before you pay. The amount shown at checkout is the amount you pay.
• Errors & availability. If an item is out of stock or was listed at an obvious pricing error, the Store or VESTARA may cancel that item and you will receive a full refund for it.
• Promotions. Coupons, gift cards and loyalty rewards are subject to their own conditions, cannot be exchanged for cash, and may be withdrawn if obtained through abuse or fraud.

We accept the payment methods shown at checkout, which may include debit and credit cards, cash on delivery (COD), gift cards and store credit. Card payments are processed securely by Stripe; VESTARA does not store full card numbers. For COD orders, please have the exact amount ready — repeated refusal of COD parcels may result in COD being disabled for your account.

We may decline or cancel orders we reasonably suspect to be fraudulent or in breach of these Terms. If you have already paid, you will be refunded.

We deliver across Sri Lanka through courier partners and VESTARA delivery partners. Orders containing items from several Stores may arrive in separate parcels. Delivery estimates are shown at checkout and are estimates, not guarantees. Ownership and risk pass to you when the parcel is delivered to the address you provided.

Please check the parcel on delivery. If it is damaged, tampered with or missing items, report it in the app within 48 hours with photos so we can investigate.

• Cancelling. You can cancel an order in the app until the Store marks it as shipped.
• Return window. Request a return in the app within 14 days of delivery. Items must be unworn, unwashed and in original condition with tags and packaging.
• Non-returnable items. Pierced jewellery, innerwear and swimwear with broken hygiene seals, opened beauty and fragrance products, made-to-measure or personalised items, and items marked final sale — unless faulty or not as described.
• Faulty or wrong items. If an item is faulty, damaged or not as described, you are entitled to a replacement or full refund including delivery fees.
• Refunds. Approved refunds are issued to the original payment method (or as store credit for COD orders unless you request a bank transfer) within 7–14 business days after the return is received and inspected.

Full details are in our Returns & Exchanges policy. Nothing in these Terms limits your rights under the Consumer Affairs Authority Act of Sri Lanka.

When using the Services you agree not to:

• Sell, list or knowingly buy counterfeit, stolen, unsafe or illegal goods.
• Post reviews, photos or messages that are false, misleading, hateful, harassing, sexually explicit or infringe someone else's rights.
• Use bots, scrapers or automated tools to access the Services, reserve stock or harvest data.
• Abuse promotions, referral programmes, returns or COD, or create multiple accounts to do so.
• Interfere with, reverse-engineer or attempt to bypass the security of the Services.
• Contact other users to complete transactions outside VESTARA.

We may remove content, cancel orders, or suspend or close accounts that breach these Terms. Where reasonable, we will tell you why and give you a chance to respond.

You keep ownership of the reviews, photos and other content you submit. You grant VESTARA a non-exclusive, worldwide, royalty-free licence to host, display, adapt and share that content on and in connection with the Services, including in marketing for the relevant product or Store. You confirm you have the rights to anything you upload. You can delete your content at any time; copies may remain in backups for a limited period.

The VESTARA name, logo, apps, website, software and design are owned by VESTARA or its licensors. Product images and descriptions belong to the relevant Stores or brands. You may use the Services for personal, non-commercial shopping; you may not copy, modify or redistribute any part of them without our written permission. To report content that infringes your rights, email munxhd@gmail.com.

Some features — such as visual search, smart search, style suggestions and AI-generated product imagery for sellers — use artificial intelligence. AI output may be inaccurate or incomplete. Always rely on the Store's product details, size chart and photos before buying. AI-generated or AI-edited product images are labelled where shown.

We work hard to keep the Services available and accurate, but they are provided "as is" and may occasionally be interrupted. To the extent permitted by law, VESTARA is not liable for indirect or consequential losses, or for losses caused by Stores, couriers or events outside our reasonable control. Our total liability to you for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded under Sri Lankan law.

If you have a complaint, please contact munxhd@gmail.com first — most issues are resolved quickly. These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Colombo, without affecting any mandatory consumer protections in your place of residence.

We may update these Terms to reflect changes to the Services or the law. For material changes we will notify you in the app or by email at least 14 days in advance. Continuing to use the Services after the changes take effect means you accept them.

Questions about these Terms or help with an order: munxhd@gmail.com · VESTARA Atelier (Pvt) Ltd, 85/1, Courts Road, Mawanella, Sri Lanka.